At Flower Delivery Dulwich, we are dedicated to delivering only the freshest flowers to homes and businesses throughout Dulwich and the neighbouring areas. As your trusted local florist, we take pride in the quality of our arrangements and the satisfaction of our customers. Every order comes with our Fresh Flowers Guarantee, ensuring your bouquet arrives vibrant and full of life.
If your flowers arrive damaged or not in the condition you expected, please accept our apologies. Although we take every care in packaging and delivering your order, unforeseen circumstances can occasionally cause damage in transit. If this happens, we encourage you to contact us promptly on the same day as delivery. Providing clear photos of the damage will help us assess your claim quickly and efficiently. Upon confirmation, we will arrange a swift replacement or a full refund, at your preference.
Your satisfaction is our priority. Flower Delivery Dulwich ensures all flowers are at peak freshness when dispatched. We guarantee your arrangement will be fresh for a minimum of five days from the date of delivery, provided the flowers are cared for according to our instructions. If your flowers wilt or deteriorate significantly within this period, and you have followed the care recommendations supplied, please let us know right away so we can address your concerns.
We stand by the quality of our products. In the rare instance that your order does not meet expectations either due to damage, quality, or freshness issues, you may choose between:
Simply contact us within 48 hours of receiving your order, and our team will guide you through the process. Please have your order details to hand for faster service.
We value all feedback, as it helps us improve and continue serving our Dulwich community with the finest flowers and customer care. Should you wish to make a complaint about our products or service, please do so as soon as possible after your experience. Our team is committed to handling all concerns fairly, transparently, and in strict confidence.
To ensure your complaint is resolved to your satisfaction, we will investigate promptly and provide a response within three working days. If further investigation is needed, we will keep you informed every step of the way. We aim to offer a suitable resolution in every case, whether that involves a replacement, refund, or another mutually agreed outcome.
Flower Delivery Dulwich is honoured to be a trusted local florist, serving households, offices, and venues in Dulwich and surrounding areas. Your happiness is at the heart of all we do. Thank you for choosing us for your fresh flower needs—your satisfaction inspires us to deliver excellence every day.
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