Flower Delivery Dulwich: Full E-commerce Terms & Conditions for Online Floral Orders

Flower Delivery Dulwich Online Order Terms & Conditions

Introduction

These Terms & Conditions govern the use of the Flower Delivery Dulwich website and the purchase of products and services offered on our online flower delivery platform. By accessing, browsing, or purchasing via Flower Delivery Dulwich, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These terms specifically apply to our customers in Dulwich as well as surrounding areas, ensuring clarity and transparency throughout the online order and delivery process.

1. Order Process

1.1 Product Selection: Our website displays a selection of flower arrangements, bouquets, and related products available for online flower delivery in Dulwich and neighbouring locations. Every product listing includes a description, image, and price, which may be subject to seasonal variation or substitution if a particular flower type is unavailable.

1.2 Placing Your Order: To place an order, select the desired product(s), add them to your basket, and proceed to checkout. Customers must provide accurate recipient details, including a delivery address within Dulwich or local areas we service, and any relevant delivery instructions. Orders may be placed for future dates, but same-day deliveries are subject to confirmation based on order time and product availability.

1.3 Order Confirmation: Once your order is submitted, you will receive an order confirmation page and a summary of your order details. Acceptance of your order and completion of the contract between us will take place when payment is received, and we send you a separate order confirmation email. We reserve the right not to accept or to cancel orders at our sole discretion (for instance, suspected fraud, unserviceable delivery areas, or insufficient stock).

1.4 Delivery Policy: We make every effort to deliver on your designated date and within the preferred time slot where possible. However, specific delivery times cannot be guaranteed. Deliveries are made directly to residential and business addresses in Dulwich and the surrounding areas. If the recipient is not available, our driver may leave the arrangement with a neighbour or in a safe location, or follow the delivery instructions provided. If delivery proves impossible, we will attempt to notify you and re-arrange delivery as appropriate.

2. Payments

2.1 Accepted Payment Methods: We accept major debit and credit cards, and other electronic payment methods as displayed at checkout. Payments must be made at the time of order for your online flower delivery in Dulwich to be processed. All prices are listed in GBP (£) and include VAT unless otherwise stated.

2.2 Pricing: We regularly review our product pricing and reserve the right to update prices at any time. The price displayed at the time of your order and as confirmed in your order summary is the final agreed price for that purchase, except in the case of clear and obvious errors which we reserve the right to correct.

2.3 Payment Security: We use secure, reputable payment processing services to ensure your payment information is encrypted and protected. We do not store your card details on our own systems after payment has been processed.

3. Cancellations & Amendments

3.1 Customer Cancellations: Should you wish to cancel your order, please contact us as soon as possible. You have the right to cancel your order and receive a full refund if you notify us before your order has been dispatched or before flower preparation has commenced. If cancellation occurs after the preparation of your order or once it is out for delivery, we may not be able to offer a full refund due to the perishable nature of fresh flowers.

3.2 Amendments to Orders: You may request changes to your order (such as delivery date, recipient details, or product selection) prior to dispatch. All amendments are subject to our confirmation and may not be possible shortly before the scheduled delivery due to order processing constraints.

3.3 Order Cancellations by Us: In rare instances, such as unavailability of certain floral items or inability to deliver to the provided address, we reserve the right to cancel your order. In this event, you will be notified and a full refund will be provided.

4. Substitutions & Product Variation

4.1 Product Substitution: While we endeavour to deliver arrangements as closely as possible to those pictured online, the nature of fresh flowers means that substitutions may occasionally be necessary to ensure timely delivery of flowers’ freshness and quality, subject to availability. In such cases, we guarantee that any substitutions will maintain equal or higher value and follow the style and colour scheme of your chosen arrangement.

4.2 Variations: Please note that all flowers are subject to seasonal and regional variation. Colours, varieties, and arrangements may differ slightly from photos and descriptions on our website due to the uniqueness of each flower and arrangement, but every effort will be made to exceed your expectations.

5. Returns, Refunds & Complaints

5.1 Perishable Goods: Flowers are a perishable product. If you are not satisfied with the quality or freshness of your delivery, please contact us within 24 hours of receipt, providing order details and photographic evidence where possible.

5.2 Refunds and Replacements: Where substantiated concerns about the quality or delivery of your online flower order in Dulwich are raised within the above timeframe, we may offer a replacement, partial/full refund, or alternative compensation at our discretion. Refunds will be processed via the original payment method.

5.3 Complaints Procedure: Customer satisfaction is important to us, and we aim to resolve all complaints promptly and fairly. If you wish to make a complaint about your flower order or the delivery service, please contact us with your order number and details of your concern.

6. Liability

6.1 Service Limitation: We always strive to deliver beautiful flowers on your preferred date; however, delivery times and outcomes can occasionally be affected by factors beyond our reasonable control, such as severe weather, address errors, or recipient unavailability. In such circumstances, our liability is limited to the value of the affected order.

6.2 Exclusions: Flower Delivery Dulwich shall not be liable for indirect losses (including loss of profits, loss of opportunity, or consequential losses) resulting from late delivery, non-delivery, or product variations with respect to online flower orders in Dulwich. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraudulent misrepresentation or any other liability which cannot be excluded by law.

7. Intellectual Property

All content, images, and descriptions presented on our website remain the intellectual property of Flower Delivery Dulwich or our copyright licensors. Copying, distributing, or using content for commercial purposes without permission is strictly prohibited.

8. Privacy & Data Protection

Your data privacy is important to us. Information provided during the order process is handled in accordance with our Privacy Policy and used solely for processing your flower delivery and improving our services. We will never sell or share your details with third parties for marketing purposes without your explicit consent.

9. Governing Law & Jurisdiction

These Terms & Conditions, and any contract for the purchase of flower delivery services via our site, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments to Terms

We reserve the right to modify or update these Terms & Conditions at any time. Any changes will take effect when posted on this page. It is your responsibility to review these terms regularly to ensure you are aware of any updates. Your continued use of our website or services after changes constitutes your acceptance of the revised terms.

11. General Provisions

11.1 Severability: If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be severed from the remainder, which will remain valid and enforceable to the fullest extent permitted by law.

11.2 Waiver: Failure by Flower Delivery Dulwich to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

11.3 Entire Agreement: These Terms & Conditions set forth the entire agreement between you and Flower Delivery Dulwich regarding your online flower delivery order and supersede any prior agreements or understandings.

12. Contact & Notices

All communications regarding your order or these Terms & Conditions must be undertaken via the contact form provided on our website. Notices are deemed received once confirmed by us in writing.

Note: Area Coverage

These Terms & Conditions are applicable to all customers placing online flower delivery orders for Dulwich and the surrounding areas serviced by Flower Delivery Dulwich. Please ensure your recipient’s address is within our current area of operation for your order to be processed successfully.